1. Minimums Your first order needs to reach $250. You can order anything you want to make it up to the $250 opening order, but keep in mind there is a very small per piece minimum-2 per style per color on our stuff. Told you we were easy to work with! 50$ on the reorder is all we ask.
   
   
2. Submitting Orders: All orders are placed on this website or in our Atlanta showroom during major markets. Of course, if you ever have any questions, concerns about orders, or just want to chat, email us and we'll get back to you. But whatever you do, DO NOT EVER LEAVE ORDERS ON OUR VOICEMAIL! We can't guarantee that we'll receive them and we really hate to disappoint you. Also, coupon codes only apply to online orders during the specified sale/offer dates. Payment: We accept Visa, MasterCard, PayPal, and American Express for payment. We do not offer terms or ship COD. We can also barter for nice jewelry or vacations.
   
   
3. Adding to your orders: Unfortunately, we can't make any alterations to online orders. While we agree that technology is wonderful, your online order is submitted to the giant computer system at our parent company and it's processed from there-we can't adjust it once it's confirmed by you.
   
   
4. Backordered Items: When you order online, you should never have a backordered item. We try our best to keep the website updated on a daily basis to make sure you can't order anything out of stock. However, if our inventory count is off (gasp!) and we have to backorder, items not in stock at the time of shipping will always be backordered and shipped later without a shipping charge. When you receive your Mint shipment and check over your invoice, please take note of anything backordered. If you decide you DO NOT WANT THEM, you must cancel those items (by email please, it is 2020). We just figure you want them if you don't cancel them-and then we'll ship them automatically when they're here. No orders less than $40 will be shipped and back orders left floating for more than 2 weeks will be automatically deleted and refunded without notification. 
   
   
5. Turn-Around Time: Orders are shipped on a first-come first-serve basis. Under normal circumstances, online orders will typically ship out 1-2 business days from the day you order. Keep in mind our office/warehouses are closed every-other-Friday bc we have an amazing work schedule. Graduation, back to school, Atlanta Market dates, Flu A, Flu B, and most holidays are not normal circumstances. Let's all be friends and allow 2-3 business days for shipping time during those busy seasons.
   
   
6. Rush Charge: Did you accidentally monogram "Jack" on a Hot Pink Zebra lunchbox? Darn. We totally understand those kinds of boo-boos. If you must have something go out TODAY, email us by noon CST to let us know that your online order must go out immediately, and in-stock items can ship same day for a $10 rush fee. We will do our best to help!
   
   
7. Reporting shortages /incorrect items: Please let us know immediately, within 48 hours of receiving your order. No phone tag. Email us for fastest response. Contact info@ohmint.com.
   
   
8. Damaged Items: Should a customer return any Mint® item to you that is damaged or broken due to material failure or workmanship issues within a year of purchase, email us right away. We are happy to try to repair it and if we are not able to get it fixed we will replace it! But you must have an RA number in order to send it back, which we will happily give you. We will not send replacements or issue credits for damaged items that we have not seen. We are not responsible for replacing any embroidery or decoration added to the item. Also, please note that the only time we accept returns is when an item is damaged or defective.
   
   
9. Defective Items: Please inspect all the items in each shipment carefully for defects in stitching and assembly. We are happy to issue replacements when the defects are reported to us within 2 weeks of you receiving your shipment. We will not receive in items from 6 months ago, a year ago, etc that you forgot to check.
   
   
10. Returns: You just shouldn't send a single thing to us, whether it be a care package of Girl Scout cookies, Christmas gifts, or a damaged bag without an RA number. We're not being mean, we're just trying to help you have a more efficient experience. When something arrives here, it could go to a number of places. It may take weeks to find our desks-and if it looks like it's food or presents, we may never ever see it. We will not accept items that are not in original packaging or without original, unmarked Mint® hangtags. Please treat your return just like a return in your own store. If you are exchanging or returning any item, shipping will not be refunded. Please EMAIL us for any return requests to avoid the endless phone tag loop.
    
    
11. Zip Code/Territory Policy: To ensure your store is able to provide unique products, we determine exclusivity based on your zip code along with lots of other criteria--not just based on zip code. Those stores that are considered inactive for a period of 3 months will lose their status as a preferred Mint® retailer. However, we've been informed that there really is no 'exclusivity policy' to offer once we sell to websites, catalogs, franchise stores (all zip codes are open at that point)...but we do our best to protect our inventory-stocking, friendly, very current storefronts. Accidents DO happen, and we ask for your patience in that instance. Also, friendly goes a long way, baby. Bullying us on the phone or via email will not work in your favor, as it almost always turns out the "other" store is much more pleasant to work with. :)
    
    
12. Resale of Mint® Items: If you are a wholesale customer, we expect that our items are sold at a reasonable retail markup & in a retail environment. This means 100% markup (Keystone) of our wholesale price. PLUS a charge for personalization. If we find that anyone is reselling our items at wholesale or near wholesale prices, taking part in Facebook 'buy ins', taking Pre-Orders, or selling in flea market type environments, selling on Amazon,eBay, or Etsy, we reserve the right to refuse future business with you.  We don't condone ebay or etsy sales of our items, especially when our items are sold under retail markup. Let's keep it fair across the board. It's just not fair to our retail storefronts and retail websites who are busting butts to pay for overhead, maintenance, labor, tons of inventory, etc.
    
    
13. Selling Mint® Knockoffs:  To maintain the integrity of the brand I've grown for the past 19 years, we will not sell Mint products to any wholesale account who also sells Mint knockoffs. Mint offers a lifetime guarantee on our products because we own our manufacturing facility, which ensures the safety and quality of our items. I will not have my hard work diminished by cheap crap. I'm flattered my designs were cute enough to be copied, but I don't want my work associated with buy-in junk. Thank you. :)
    
    
    
14. Mind-Changing Clause: If we ever decide to change our minds about any of the above, update pricing or minimums, or discontinue certain styles and colors, we may do so at any time, and you can't be mad at us.
    
    
15. INACTIVITY PERIOD (UPDATED): We do enforce the rule regarding account activity. We will happily guard your territory (retail storefronts only) by keeping your account status open if you order consistently. This doesn't mean we expect you to order five thousand dollars every month, but please give us little signs that you are obviously stocking our inventory and reordering fill-ins (again, minimum order is $50) regularly so we know you're interested. If we haven't heard from you in 3 months or so, we'll assume you've broken up with us and your account status will be changed to 'on hold' or 'blocked' until you meet the minimum opening order ($250) again. You also may not be approved as a new customer if another store has opened an account in your territory. New accounts that do not place their minimum opening order within 30 days of approval will be considered inactive in order to open up the territory once again.
    
    
16. Sale Items: All sale items/Last Chance page items are final sales. No returns or exchanges allowed. You may assume that items listed on those pages are being phased out. If you're interested in buying those items in bulk (30+ of the same SKU), email me and let's make a deal in most cases.
    
    
17. Re-Routing & Shipping Issues on Online Orders: Please be sure to double-check your ship-to address upon check out (the website makes it a 2-step process to prevent such boo boos) as we cannot be held responsible for shipping address mistakes. It is your responsibility to make sure your order is going to your exact address when you review your order information--we will are not responsible for the $60 rerouting charge from UPS to re-route after you breezed through checkout after too much chardonnay. (I'm speaking from experience.) 
    
    
18. Etsy or Facebook Flash sales. Etsy is for handmade and vintage items. I love Etsy--but our products do not fit the criteria as handmade, not mass produced, or vintage. Please move your items to your own website to keep things fair to my other customers who follow the rules. If you agreed to these terms & conditions & someone turns you in for selling on Etsy, Facebook, Instagram, etc. (BECAUSE THEY WILL, SISTER), you're blocked. Without even a phone call. We don't have the manpower up here to police it. We'll just block you. Just like that. Bye, Felicia. 
    
    
19. Special Processing: Wholesale orders requiring special processing, packaging, tagging, or use of special software requires a minimum of 200 pieces per SKU. In addition, Mint does not accept chargebacks or terms on these orders unless previously agreed upon.
    

Contact us at info@ohmint.com