We're generally pretty easy to work with. We've been on both sides of the aisle and we know how we'd want to be treated, so we always try to keep that in mind when making Mint™ Rules, terms & conditions, or practicing our telephone manners. So here are the rules:
- Minimums Your first order needs to reach $150. You can order anything you want, but keep in mind there is a very small per piece minimum-two per style per color on anything under $10. The rest of the products don't require any per piece minimums. Told you we were easy to work with!
- Submitting Orders: We really do prefer to have all of your orders in writing-please use our shiny new easy-to-use website or our rusty old fax machine. Of course, if you ever have any questions, concerns about orders, or just want to chat, call us on the phone! Christi and Lauren love to talk on the phone. But whatever you do, DO NOT EVER LEAVE ORDERS ON OUR VOICEMAIL! We can't guarantee that we'll receive them, and we really hate to disappoint you.
- Adding to your orders: Unfortunately, we can't allow everyone to call in additions to their online orders. While we agree that technology is wonderful, your online order is submitted to the giant computer system at our parent company and it's processed from there-we can't adjust it once it's confirmed by you.
- Backordered Items: Items not in stock at the time of shipping will always be backorderd. When you receive your Mint shipment and check over your invoice, please take note of anything backorderd. If you decide you DO NOT WANT THEM, you must cancel those items (call fax, or email) immediately. We just figure you want them if you don't cancel them-and then we'll ship them automatically when they're here...and if you placed your order via fax or phone, then your backordered items will be shipped with freight added. Ordering online should alleviate the backorders since we keep it updated with only the items that are in stock.
- Turn-Around Time: Orders are shipped on a first-come first-serve basis. Under normal circumstances, orders will typically ship out 2-3 business days from the day you order. Graduation, back to school, and holidays are not normal circumstances.
- Rush Charge: Did you accidentally monogram "Jack" on a Hot Pink Zebra towel wrap? Darn. We totally understand those kinds of boo-boos. If you must have something go TODAY, call us by noon CST and in-stock items can ship same day for a $10 rush fee.
- Reporting shortages /incorrect items: Please let us know immediately, within 48 hours of receiving your order.
- Damaged Items: Should a customer return any Mint item to you that is damaged or broken due to material failure or workmanship issues within a year of purchase, call us. We'll repair it or replace it! But you must have an RA number in order to send it back, which we will happily give you. However, we are not responsible for replacing any embroidery or decoration added to the item.
- RA Numbers: You just shouldn't a single thing to us, whether it be a care package of cookies, Christmas gifts, or a damaged bag without an RA number. We're not being mean, we're just trying to help you have an efficient experience. When something arrives here at The Ranch, it could go to a number of places. It may take weeks to find our desks-and if it looks like it's food or presents, we may never ever see it.
- Zip Code Policy: To ensure your store is able to provide unique products, we determine exclusivity based on your zip code along with lots of other criteria. Those stores that are considered inactive for a period of 2 months or that have invoices outstanding for more than 60 days will lose their status as a preferred Mint retailer.
- Resale of mint™ Items: If you are a wholesale customer, we expect that our items are sold at a reasonable retail markup & in a retail environment. If we find that anyone is reselling our items at wholesale or near wholesale prices, taking part in 'buy ins', or flea market type environments, we reserve the right to refuse future business with you.
- Mind-Changing Clause: If we ever decide to change our minds about any of the above, update pricing or minimums, or discontinue certain styles and colors, we may do so at any time, and you can't be mad at us.
